We are committed to protecting the information provided by our users. Your use of Recharge Solutions (the mobile app and website operated by Adis Recharge Online) implies your consent to the collection and use of your information in accordance with the terms of this Privacy Policy. We take the privacy of our users seriously and are committed to safeguarding it while providing a personalised and valuable service. In addition to this Privacy Policy, we have taken further steps to safeguard your privacy, described below.
Company Details
| Company Name | Adis Recharge Online |
| App Name | Recharge Solutions |
| Google Play Account Name | MegaNetwork Software Technology Solutions |
General
Recharge Solutions has established a set of "Binding Corporate Rules" — a commitment to protect your information regardless of where the data resides. Depending on where you live, these rules may provide additional privacy rights through your local privacy regulator or government. For more information, including how to contact us with any questions, write to support@adisrecharge.net.
Traffic Data Collected
We automatically track and collect the following categories of information when you visit our website:
- IP addresses
- Domain servers
- Types of computers accessing the website
- Types of web browsers used to access the website
- Referring source which may have sent you to the website
- Other information associated with the interaction of your browser and the website (collectively, "Traffic Data")
Information Collected From You
To access certain areas of the website, we may require you to provide certain information ("Personal Information"), including:
- Your full name, address, e-mail address, telephone number, date of birth, bank or payment card details, and any proof of identity or address we may request
- Details of transactions carried out through our website using your Recharge Solutions account, and the fulfilment of your requests
- Your participation in any promotion sponsored by us
- Correspondence that you send us
- Calls that we make to you or you make to us
- Information collected through cookies — see the Cookies section below
- Your IP address, log-in times, operating system and browser type
Use and Storage of Information
We use your information for the following purposes:
- To operate and administer your Recharge Solutions account and provide the services you have requested
- To carry out your instructions to make and receive payments and undertake transactions, including verifying sufficient wallet balance
- To allow you to participate in interactive features of the website
- To notify you about changes to our services
- To improve our internal customer training
- To comply with financial services regulations, including retention of financial information and transactions
- For financial and identity checks, fraud prevention, anti-money laundering and credit checks
- For customer service, including answering questions and responding to feedback and complaints
- To enhance the security of our services
- To provide you with information, products or services you request, or which we feel may interest you
Disclosure of Information
We do not disclose your information to third parties other than our affiliates and the following:
- The police, other lawful enforcement bodies, regulators or courts, where we are under a duty or required by law to disclose or share your personal data, or to protect the rights, property or safety of ourselves, our group companies, our customers or others
- Financial institutions with whom we partner to jointly provide better services, facilities or products to you — these institutions may only use your information to provide their services and to market Recharge Solutions–related products, without requiring your further consent
- Third parties where you have expressed interest in receiving information about their goods and services
- Third parties who referred you to us and to whom we owe a commission — where commission is based on transaction volumes, numbers or types, we may share that information, but will not disclose the full details of each transaction without your further written consent
Communications
We may contact you via the e-mail address and phone number registered with your Recharge Solutions account. You may also receive system-generated transactional e-mails, such as confirmations, notifications of receipt of payment, and notifications of password changes, which are necessary for the proper operation and administration of your account. You expressly consent to receive such communications from us, irrespective of whether your phone number is registered on the National Do Not Call Registry.
Phishing
"Phishing" refers to attempts to steal personal or financial details from a website user using fake or "spoof" emails that lead to counterfeit websites where the user is tricked into entering personal details such as card numbers, usernames and passwords. If you receive such an e-mail, or are asked for your password by anyone claiming to work for us, please forward the e-mail or report the incident to support@adisrecharge.net.
Cookies
"Cookies" are small files transferred to your device that store information such as user ID, preferences, and pages visited. You may block or delete cookies at your own option and responsibility, though disabling them may limit access to some features. We use cookies to customise your experience and remember your sign-in and preferences. Some business partners may use cookies to provide us with anonymous usage data or to show relevant ads elsewhere; such cookies do not contain personal information, and we do not link cookie data directly to the personal information you submit. In summary, we use the following types of cookies:
- Strictly Necessary Cookies — essential for the website to operate, such as keeping you logged in to your account
- Compliance Cookies — assist with regulatory obligations such as anti-money laundering and anti-fraud checks, and help prevent account hijacking
- Performance Cookies — help us understand how the website is used, aggregated and anonymised
- Functionality Cookies — remember choices such as your preferred language, and support features like commenting on our blog
- Third-Party Cookies — set by embedded third-party content (e.g. YouTube, X/Twitter); we do not set or control these
By continuing to use our website, you agree that we may place performance and functionality cookies on your device. You can restrict cookies through your browser settings at any time; note that blocking Strictly Necessary or Compliance cookies may prevent access to parts of the website.
Web Beacons
In limited circumstances we may use "Web Beacons" — tiny graphic files embedded in a web page or e-mail — to collect anonymous, non-personal information about your use of our website, e-mails, promotions or newsletters. This helps us statistically monitor usage and open rates.
Security Checks, Review & User Choice
To maintain a high level of security, we reserve the right to conduct a security review at any time to validate your identity, verify your financial transactions, and further document your consent to this Policy. You agree to provide such identification, information or documentation as we, in our sole discretion, deem necessary; if you fail to comply with a security request, we reserve the right to void your account, and your account balance may be forfeited if requested documentation is not provided within a reasonable timeframe. You may choose not to provide certain information, though this may limit your access to parts of the website that require it.
Confidentiality & Security
Except as otherwise provided in this Policy, we keep your information private and will not share it with third parties, unless we believe in good faith that disclosure is necessary to:
- Comply with a court order or other legal process
- Protect the rights, property or safety of Adis Recharge Online or another party
- Collect KYC documents from PSUs and government agencies on your behalf, with your consent
- Enforce our Terms of Use
- Respond to claims that any posting or content violates the rights of third parties
Updates & Changes to This Policy
We reserve the right, at any time, to add to, change, update or modify this Privacy Policy, so please review it frequently. If we do, we will post a notice on our website and, where appropriate, a link to the modified policy. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.
Restriction of Liability
- We make no claims, promises or guarantees about the accuracy, completeness or adequacy of the contents of this website, and expressly disclaim liability for errors or omissions.
- No warranty of any kind — implied, expressed or statutory, including non-infringement, title, merchantability, fitness for a particular purpose, or freedom from computer virus — is given regarding the website's contents or its hyperlinks to other resources.
- References to specific commercial products, processes or services are for information and convenience only, and do not constitute our endorsement or recommendation.
- Content on this website is under the copyright and/or trademark of its original author(s) unless otherwise noted. If you have questions, e-mail support@adisrecharge.net and we will attempt to address your concern.
Public Information
Any information you reveal in a review, posting, or other online discussion or forum is intentionally open to the public and is not private. Please think carefully before disclosing personally identifiable information in any public forum — content you post may be seen and used by third parties in ways we cannot control or predict.
Children's Privacy
Our services are intended for users who are at least 18 years old. We do not knowingly collect personal information from minors.
Your Rights & Account Deletion
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal information by contacting us. You can also request account deletion via our Account Deletion Policy page.
Contact Us
Questions about this Privacy Policy can be directed to support@adisrecharge.net or 011-69310530.