Adi's E-Solution is committed to processing all eligible refunds within 12–24 hours. Please note that once we initiate a refund, banks typically take a further 3–5 business days to reflect the amount in your account.
Who Can Get a Refund?
Adi's E-Solution provides a refund where a transaction shows as successful and the payment has been debited from your wallet, but the benefit (recharge, bill payment, FASTag, etc.) was not received by the end customer.
How to Request a Refund
If you have a problem with any transaction, click the "Complaint" button provided after every transaction so our team can verify it from their end and provide feedback within 24–48 working hours. If you're still not satisfied with the response, email us at support@adisrecharge.net for detailed assistance.
Non-Refundable Cases
- Incorrect mobile number, account number, or biller details entered by the retailer/customer
- Transactions flagged for fraud or policy violation under investigation
- Value-added services (e.g. subscription fees) once activated by the third-party provider, subject to that provider's own cancellation terms
FASTag & Travel Booking Disputes
For FASTag recharges or train/flight bookings where the amount is debited but the tag is not credited or the ticket is not confirmed, please report the issue within 7 days along with the transaction reference number. Resolution timelines depend on the response of the relevant toll operator, railway or airline booking partner.
How to Reach Us
Email support@adisrecharge.net or call 011-69310530 with your registered mobile number, transaction date, transaction reference number and a description of the issue. You can also reach us via WhatsApp.
Changes to This Policy
We may revise this Refund Policy periodically to reflect changes in our services or partner requirements. Updates will be posted on this page.